After having accommodated many edge cases and unusual circumstances with regards to login for client's events, E-180 needed a more defined and universally usable login system. Clients often have a registration system which may not accommodate single sign on. This redesign helped to deal with edge cases and reduce loss of user adoption in the process.
Understanding the problem was complex from a technical standpoint, so I worked closely with developers to create a system that is feasible and easy for users.
We added a 'login link' feature - which allows users to immediately login using a link (passwordless authentication).
A 'Trouble logging in' screen that branches people to their specific scenario
A 'Contact support' screen to directly contact support (which also sends logs at the same time as the message).